Privacy Policy

We collect account information such as your email address and account identifier, subscription and transaction information supplied by our payment provider, and the preferences you choose to sync. We may also collect operational information such as usage counts, request status, timing, model, and error details to provide and maintain the service. When you use a referral link, we record the referring and referred account identifiers, the referral code, when it was claimed, and whether it later qualified through a successful billable cloud action.

We use information to provide and secure Wizkey, operate your account and subscription, support you, improve reliability, and comply with legal obligations. We do not sell personal information.

Android is available directly through Google Play. We no longer collect download sign-ups. Previously submitted email addresses remain stored until we remove them and are not used for unrelated marketing. To request removal, contact support@wizkey.ai.

Your Wizkey recordings, transcripts, and Copilot messages are stored locally on your device according to your local settings. Wizkey does not store that content in your cloud account or use it to train models.

When you choose a cloud feature, the content needed for that request is sent to Wizkey and our service providers solely to perform transcription, cleanup, or Copilot processing. Wizkey does not keep a cloud archive of the request content after the request is processed.

Referral links use an opaque code and a secure, 30-day browser cookie to attribute a new account to the account that shared the link. The link and cookie do not contain either person's email address or user ID. We do not use referral links for click-level tracking, and this release does not grant referral rewards. Deleting either account removes the relationship and related referral records.

We use providers for authentication, hosting, payments, and AI or transcription services. They process information to provide their services to us. Routine usage and operational error records are deleted after 30 days. Billing aggregates are kept for 13 months. When an account is deleted, Wizkey keeps only a pseudonymous deletion-safety record and pseudonymous, non-content billing and administrative event records for exactly 13 months to prevent subscription reactivation, investigate fraud or billing disputes, and meet accounting and security obligations. Scheduled cleanup deletes those retained Wizkey records after 13 months. Our payment provider may separately retain transaction records where its legal obligations require it.

You can permanently delete your Wizkey account at wizkey.ai/delete-account. We verify account ownership and require explicit confirmation. Deletion removes your sign-in identity, email, profile, account and plan records, synced preferences and personalization, cloud usage and security activity, referral relationships, subscription link, and other cloud data associated with your account. Wizkey does not keep a cloud archive of recordings, transcripts or Copilot messages. Local data remains on your devices until you clear the app data or uninstall Wizkey.

You may update account information, manage subscriptions, request an account export, or delete your account through the Wizkey account portal. If you cannot use the automated deletion flow, contact us and we will verify account ownership before processing the request.

For privacy questions or requests, email support@wizkey.ai.